--- title: "Grupify Terms and Conditions of Use" description: "Welcome to Grupify. Please read these Terms and Conditions carefully before using our platform and services." canonical: https://www.grupify.com/en/cocora/terminos lang: en last-updated: 2026-10-14 markdown: https://www.grupify.com/md/en/cocora/terminos.md --- # Grupify Terms and Conditions of Use > The Spanish version of this document is the only binding one. Any translation is provided as a courtesy and has no legal effect. Welcome to Grupify. Please read these Terms and Conditions carefully before using our platform and services. ## 1. Acceptance of the Terms By accessing and using the Grupify platform (hereinafter, "the Platform"), operated by GRUPIFY S.A.S. (NIT 901929426) (hereinafter, "we", "our" or "Grupify"), you agree to comply with and be legally bound by these Terms and Conditions (hereinafter, "the Terms"). If you do not agree with any of these terms, please refrain from using the Platform. ## 2. Description of the Service Grupify is a software-as-a-service (SaaS) platform for the end-to-end management of sports events: participant registration, payment processing and disbursements, kit and inventory management, access control, timing and results, communications by email, WhatsApp and SMS, sponsorship management, digital wallet passes, artificial intelligence tools and an API for integrations. Some features depend on the plan contracted by the organizer and may be enabled, modified or withdrawn over time. ## 3. Roles on the Platform - **Participant:** a person who registers for an event. Their consumer relationship regarding the event (price, rules, refunds) is with the organizer. - **Organizer:** an organization that creates and operates events on the Platform. It is responsible for the event, its rules, holding the permits and authorizations it requires, the accuracy of the information it publishes, its cancellation and refund policies, and the personal data it collects by its own means and imports into the Platform, warranting that it has the data subjects’ authorization. - **Sponsor:** a brand that contracts visibility or activations with an organizer. Sponsorship agreements are entered into between sponsor and organizer; Grupify provides the technological infrastructure. ## 4. User Accounts - **Registration:** to access certain features you must register and provide truthful, accurate and complete information. - **Security:** you are responsible for keeping your access credentials confidential (including the OTP code sent to your email). Notify us immediately of any unauthorized use of your account. - **Single profile:** Grupify uses a single-profile-per-participant system to make future registrations easier. You are responsible for keeping your personal data up to date. - **Organizer accounts:** are protected with their own credentials. The organizer is responsible for the actions performed from its team’s accounts and must revoke access from anyone no longer authorized. ## 5. Acceptable Use and Restrictions ### 5.1 Use and access restrictions Access to the Platform and its associated services (including application programming interfaces or APIs, source code and database structure) is granted on a strictly personal basis or for the commercial use expressly authorized by GRUPIFY S.A.S. The following is strictly prohibited for any user, visitor or entity: - **Automated access and scraping:** using robots, spiders, crawlers, scrapers or other automated means or manual processes to access, copy, extract or index any portion of the Platform, its public or private data, or the information of the events and records it manages. - **API abuse:** making direct requests to our endpoints outside normal navigation through the Platform’s interface, except through the official API keys issued under section 10, or attempting to evade authentication controls, rate limits or implemented security measures. - **Reverse engineering:** decompiling, reverse engineering, disassembling or attempting to derive the source code, underlying ideas, algorithms or structure of the Platform and its network communications. - Using the Platform for any illegal or fraudulent activity, or to compromise the security of other users. - Using the service to send spam or unsolicited mass communications. ### 5.2 Prohibition of competitive analysis Accessing or using the Platform for the purpose of monitoring its availability, performance or functionality, or for any other benchmarking or competitive-analysis purpose, is expressly prohibited. Using information obtained on this Platform for the development, creation or improvement of a competing software product, service or platform is forbidden. ### 5.3 Auditing and suspension We reserve the right to audit and monitor traffic and network requests directed at our servers. If we detect use that violates these conditions, GRUPIFY S.A.S. reserves the right to immediately and permanently block the IP addresses, accounts or networks associated with the infringer, without prior notice, and to bring the corresponding legal actions for unfair competition and abusive access to a computer system. ## 6. Payments, Fees and Refunds - **Processing:** payments are processed through secure, integrated payment gateways. Grupify does not store sensitive financial data such as full credit card numbers. - **Fees:** for each registration processed, Grupify charges the service fee plus applicable gateway costs and taxes, according to the organizer’s plan and contract. The final price is shown to the participant before paying. - **Installment payments:** where the organizer enables it, a registration may be paid in parts. Before paying the first installment you are shown the payment schedule and this condition, and paying it constitutes your express acceptance of both. If you do not complete payment of the full amount within the schedule’s deadlines, the amounts already paid are non-refundable: they are transferred to the event organizer as compensation for the reserved slot, and the registration may be cancelled or left unconfirmed according to the event’s rules. - **Purchases for third parties:** whoever buys slots or gifts registrations declares that they have the authorization of the people whose data they provide. - **Disbursements:** payments to event vendors are executed on the organizer’s instruction; the organizer is responsible for the accuracy of the bank details it registers and for approving each order. - **Refunds:** cancellation and refund policies are set by the organizer of each event, not by Grupify. You must review the specific terms of each event before registering. Grupify acts as a technological intermediary and is not responsible for refunds due to event cancellations, unless explicitly stated otherwise. ## 7. Credits and Artificial Intelligence Features - **Credits:** certain features (assistant, campaign drafting, image and video generation, voice calls) consume prepaid credits. Credits are not money, do not accrue interest and are not refundable unless the law provides otherwise; their validity and price are disclosed at purchase. - **Generated content:** content produced by the AI is an assistance draft. The organizer must review it before using it and is responsible for whatever it approves, publishes or sends with it. - **Oversight:** actions with real effects initiated by the assistant require confirmation from an authorized person. Grupify may limit or suspend the use of AI features in case of abusive or unlawful use. - **Accuracy:** the AI can make mistakes. The official event data is what the Platform’s modules display, not the conversational answers. ## 8. Communications and Campaigns The organizer may only direct campaigns by email, WhatsApp or SMS to people whose data it lawfully holds with a valid authorization. Every campaign must respect the Platform’s unsubscribe mechanisms and the policies of the channels used (including Meta-approved templates for WhatsApp). Grupify may hold back or suspend campaigns that violate these rules or generate spam complaints, and suspend the organizer’s account in case of repeated violations. ## 9. Sponsorships The Platform allows publishing sponsorship plans, receiving sponsor payments, capturing contact data at activations and —where the organizer’s plan allows it and the data subject authorized it— sharing event data with a contracted sponsor. Sponsorship contracts bind only their parties. A sponsor that receives personal data becomes the controller of its subsequent processing and undertakes to use it in accordance with the data subjects’ authorization and the law. ## 10. API and Access Keys Organizers may issue read-only API keys to integrate their own systems. Keys belong to the organization that issues them, are subject to rate limits and can be revoked at any time. The organizer is responsible for safeguarding its keys and for the use they make of the data. Data exposed through the API is minimized (for example, masked identity documents). ## 11. Intellectual Property The Grupify Platform, its design, logos, code and all content generated by Grupify are the exclusive property of GRUPIFY S.A.S. and are protected by the intellectual and industrial property laws in force in Colombia and international treaties. The user is granted a limited, non-exclusive and non-transferable license to use the Platform in accordance with these Terms. Content uploaded by the organizer (its event’s brands, images and texts) remains its own; it grants us a limited license to host and display it in the operation of the service. Grupify claims no ownership over content generated with the AI tools, without prejudice to the terms of the model providers. ## 12. Personal Data Protection The processing of personal data is governed by the Grupify Personal Data Processing Policy, which forms an integral part of these Terms. With respect to its event’s data, the organizer acts as data controller and Grupify as processor; the organizer undertakes to honor data subjects’ rights and not to use the data outside the authorized purposes. ## 13. Limitation of Liability To the maximum extent permitted by applicable law, GRUPIFY S.A.S. shall not be liable for indirect, incidental, special, consequential or punitive damages, nor for loss of profits or revenue, arising from the use or inability to use the Platform. Grupify does not warrant that the service will be uninterrupted or error-free, although we work continuously to ensure the highest possible availability and quality. ## 14. Changes to the Terms We reserve the right to modify these Terms at any time. Modifications take effect once published on the Platform. Continued use of the services after such publication constitutes acceptance of the new terms. ## 15. Governing Law and Jurisdiction These Terms are governed by the laws of the Republic of Colombia. Any dispute related to these Terms shall be submitted to the jurisdiction of the competent courts of Colombia. ## 16. Contact If you have questions about these Terms, please contact us at: - **Email:** legal@grupify.com --- HTML version: https://www.grupify.com/en/cocora/terminos · Agent guide: https://www.grupify.com/llms.txt · API: https://www.grupify.com/openapi.json · GRUPIFY S.A.S. (tax ID 901929426), Bucaramanga, Colombia.